SFM Customer Manager™ is a unique management and business analytics system that provides small business managers with unparalleled visibility into company operations and customer relationships. The system has advanced analytic capabilities allowing long-term data analysis as well as advanced reporting capabilities for receiving real-time company and marketing updates. SFM Customer Manager™ consists of two main components: A CRM/ reporting tool that is installed on the employee’s computers and works within MS Outlook® for easy data entry, and a Management Dashboard that is installed on the manager’s computer enabling the manager to view real-time company updates, graphs, reports, statistics, pipeline analysis, cash flow analysis, forecasts and additional valuable information vital to optimal decision-making.

SFM Customer Manager is the small business version of the popular SFM Executiveâ„¢ analytical CRM platform, targeted at 1-10 users.

Main functionalities:

Customer / Contact information management Lead management Opportunity management Project and task management Instant access to customer history View comprehensive reports, graphs and statistics View campaign analysis Quickly locate information and generate lists by given criteria View time analysis with the patented scaled color-mapping feature View future sales forecasts View cash flow analysis and activity based costing analysis Quick sale window for gathering customer information at the P.O.S

Specific benefits in this work environment:

Manage all your business information in one central place Improve your sales cycles, customer satisfaction and customer retention rates Off the shelf product - implementation is immediate Extremely user-friendly with an intuitive user interface Very modest system requirements: any computer that runs Windows 2000 can run SFM Customer Managerâ„¢ (Outlook 2000 and higher required).